Returns and Exchanges
We want you to be happy with your Country Marketplace purchases. If you are not satisfied, you may return your order within 30 days for an exchange, credit or refund. Please insure any returned packages. We regret that freight charges are not refundable. Personalized items may not be returned. If the return is a result of our error (you received an incorrect or defective item, etc.) we will pay the return shipping costs.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
Our signs are made to order, proudly here in America, this means they can sometimes take up to two weeks to be shipped, especially orders with multiple items. The estimated handling time for each item is on every item page under "Availability".